Meet the Team

Shelby McCann, AuD, CCC-A

Doctor of Audiology

Shelby is our lead audiologist with a passion for hearing health and wellness. She began her journey in the hearing loss community as she watched her grandparents struggle with hearing issues, and later her sister. She found interest in hearing aids as small devices making a significant impact on someone’s life. Shelby graduated from the University of Minnesota and later earned her Doctorate at the University of Wisconsin-Madison. As a Doctor of Audiology, she is privileged to assist the community with hearing health and VA compensation and pension claims.

When she’s not working, you’ll find her enjoying quality time with her husband, David, and their son Matthew, who’s six years old (with another little one on the way this Thanksgiving!). Their family wouldn’t be complete without their furry friend Maddie, an 11-year-old Goldendoodle.

Shelby is a sports enthusiast who regularly cheers on the Wisconsin Badgers and the Vegas Golden Knights. But beyond sports, she’s deeply passionate about raising awareness for rare hematology disorders like Hemophilia B, which her son Matthew bravely battles.

In her free time, she volunteers at Matthew’s school, Faith Lutheran Academy, and continues her education through online CEUs to stay at the top of my field. Audiology wasn’t always her plan, but after witnessing the impact of hearing loss on my family, she found her calling in helping others hear better and live fuller lives.

Joe Kopp, HAD

Hearing Instrument Specialist

CRISTIAN ANTHIS, HAD

Hearing Instrument Specialist

Cristian Anthis is a hearing instrument specialist at El Dorado Hearing. His journey with hearing aids is deeply personal, rooted in childhood experiences that shaped his perspective on sound and communication. Growing up, his closest friend relied on body aids, while another underwent a transformative experience with cochlear implants in 1970. Additionally, a second friend’s family faced the challenge of severe hearing loss, with all three siblings relying on BTEs.

Little did he know that these early encounters with hearing technology would pave the way for his future in the industry. Today, as his own hearing faces challenges and he contends with persistent tinnitus, he found himself in the role of a programmer who values the intersection of technology and human experience.

Despite his reluctance to wear hearing aids, he recognizes their transformative power. He often reminds others with hearing aids that they are, in a sense, “Bionic.” His focus on programming extends beyond the digital realm; he is passionate about enhancing the reality of everyday sounds. For Cristian, the essence lies in meaningful conversations amidst noise and the clarity of TV and music. He believes that when we prioritize these fundamental aspects, everything else falls into place, creating a richer and more connected auditory experience.

Kristina Islava

Patient Care Coordinator

Kristina is the Patient Care Coordinator at El Dorado Hearing. She began working at El Dorado Hearing to start making people feel better. “Working with El Dorado Hearing, I know I have succeeded.” Kristina’s outgoing personality makes her a patient favorite, and we often hear how patients truly feel like family, thanks to the personal connection they make with Kristina.

Kristina has a rich understanding and knowledge of hearing loss and hearing aids. She can help patients dealing with long-term hearing loss find listening devices and hearing loss treatments that bring relief and allow many of them to hear sounds they haven’t heard in years. Kristina believes in passing along her knowledge, and our patients truly benefit from her hard work and expertise in hearing loss.

In her spare time, she enjoys traveling and spending time with her partner and sons. Kristina enjoys fishing, shooting range, bike riding, and photography. She loves taking care of her favorite pit bulls, Domino and China, and rooting for the Arizona Cardinals and New York Yankees.

Crystal Fernandez

Patient Care Coordinator

Crystal is the Patient Care Coordinator at El Dorado Hearing and our resident “mama bear” in the office! She works at our front desk and is the administrative assistant for the office as a whole. Crystal is an integral part of our team and helps our patients understand the best options for treating hearing loss. She has a passion to help people with hearing loss find the right hearing solutions that will transform their lives. Crystal regularly volunteers at Fountain Village to help clean hearing aids.

In her spare time, Crystal enjoys hunting, hiking, and crocheting quilts. Crystal has two sons and two dogs she enjoys spending time with. She loves cheering on her favorite football teams, the Dallas Cowboys and The University of Arizona.